Refund policy
We want you to feel good about trying Magic Brain Dust. If it’s not the right fit for you, we offer a limited first-order return policy outlined below.
Eligibility
Our First Order Guarantee applies to:
- First-time customers only
- One pouch per household
- Returns requested within 30 days of delivery
To qualify for a refund:
- The product must be returned to us
- Return shipping costs are the responsibility of the customer
- At least 5 unused stick packs must be included in the return
- The return must be approved before being sent back
Products returned with fewer than 5 unused stick packs are not eligible for a refund.
Refund Process
To request a refund, please contact:
Please include:
- Your order number
- The email address used for purchase
If your return is approved, we will provide instructions for returning the product.
Refunds are issued to the original payment method after the returned product has been received and inspected.
Shipping Fees
- Original shipping charges (if applicable) are non-refundable
- Customers are responsible for return shipping costs
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A photo of the issue
We will send a replacement as quickly as possible.
Additional Information
We reserve the right to deny refunds or returns in cases of:
- Suspected abuse
- Unauthorized returns
- Violations of this policy
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